Don’t You Just Hate Being Ignored?

Have you ever filled out a contact form on a website or sent an email and weeks later you are still waiting for a response?

Unless you have been extremely lucky you probably have experienced this and felt a little frustration or even felt angry.

This issue is not restricted to large companies. It seems from reading a number of small business blog posts, especially the ones that are enjoying healthy growth, responding to emails appear to be lessening in importance.

Contact Page. If you think about it, apart from spammers and scammers, people are contacting you for a reason. They have taken the time to fill out the form or write the email and for the most part they are expecting a response and not in a month’s time. Their request or enquiry is important and they expect you to return the email.

Impressions Last. As people go through your website they form impressions. If you invite them to contact you and you do not respond in a timely manner, then their lasting impression may not be that favorable.

Solutions. As harsh as it may sound one solution may be to not have a contact form or email address if you are not going to answer them. At least this is being honest. Or you may want to consider hiring a Virtual Assistant.

It isn’t a good feeling being ignored and you just never know if the ones you ignored might be the ones you need in the future.